Amazon
ICQA Operations Manager (Level 6)
$82K–$123K
Little Rock, AR · Manager · Full-time · Posted Aug 18, 2026
- Experience
- 3+ years of employee and performance management experience; alternatively, 2+ years of Amazon (blue badge/FTE) experience may satisfy the stated education requirement.
- Education
- Bachelor's degree or equivalent; alternatively, 2+ years of Amazon (blue badge/FTE) experience. Preferred: Bachelor’s Degree from an accredited university or equivalent qualification.
About the job
Leads a fulfillment center’s ICQA department and owns inventory accuracy, quality, safety, labor planning, and defect-reduction strategies.
What you'll do
- Lead the ICQA department and manage its managers, assistants, and hourly teams.
- Own ICQA safety, count execution, labor planning, quality goals, audits, and compliance with SOX.
- Analyze performance and root causes, drive corrective actions and process improvements, and coordinate with Inbound, Outbound, and site leadership.
What they ask for
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Flexible schedule, shift, and work area, including weekends, nights, and/or holidays
- Excellent verbal and written communications skills (English)
Nice to have
- Previous supervisory experience in a distribution or manufacturing environment
- Experience with Lean and Six Sigma methodologies and techniques
Pay
81,900.00 - 122,800.00 USD annually (base salary)
Tools
FCLM27, Sarbanes-Oxley (SOX), MS Office, Excel, Lean, Six Sigma
Model-written summary · the original posting is authoritative