Amazon
Incident Management Engineer - Bilingual JP/EN, ASPIRE
$96K–$160K
Seattle, WA +2 · Full-time · Posted May 14, 2026
- Location
- Seattle, WA
Herndon, VA
Dallas, TX - Experience
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience.
- Education
- Bachelor's degree in computer science or equivalent.
About the job
Leads customer-facing response and resolution of critical AWS incidents and escalations, coordinating engineers, communications, monitoring, and operational improvements.
What you'll do
- Lead major incident response, customer communications, and coordination with engineering teams.
- Prioritize and monitor customer issues; manage escalations and incident records.
- Lead operational improvement projects, document procedures, and mentor peers.
What they ask for
- Fluent Japanese speaking, writing, and reading.
- Experience in network and operating system support.
- Experience in information security and compliance.
- Knowledge of distributed computing environments.
Nice to have
- Experience with continuous integration and continuous delivery; object-oriented software development.
- Experience with virtualization, orchestration, cloud computing, or database administration; executive-level communication in English and Japanese.
Pay
95,600.00 - 160,000.00 USD annually (base salary); 95,600.00 - 160,000.00 USD annually (base salary); 95,600.00 - 160,000.00 USD annually (base salary)
Tools
AWS, Hypervisors, VMware, Xen
Model-written summary · the original posting is authoritative