Amazon
Incident Management Engineer - bilingual (Mandarin & English), AWS Incident Detection and Response
$96K–$160K
Seattle, WA +2 · Full-time · Posted Aug 26, 2026
- Location
- Seattle, WA
Herndon, VA
Dallas, TX - Experience
- 3+ years of technical support experience as an alternative to a bachelor's degree.
- Education
- Bachelor's degree in computer science or equivalent.
About the job
Provide incident response and account ownership for AWS customers, leading communications and technical coordination to resolve critical incidents and improve operational outcomes.
What you'll do
- Lead critical incident response, customer escalations, and resolution calls with internal and external participants.
- Monitor customer metrics and issues, manage communications during high-impact events, and contribute to customer problem records.
- Drive operational improvements through projects, documentation, procedures, troubleshooting, and peer mentoring.
What they ask for
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience.
- Experience in network and operating system support.
- Experience in information security and compliance; knowledge of distributed computing environments.
- Speak, write, and read fluently in Mandarin.
Nice to have
- Experience with continuous integration and continuous delivery, or software development with an object-oriented language.
- Experience with virtualization, orchestration, cloud computing, or database administration.
Pay
95,600.00 - 160,000.00 USD annually (base salary); 95,600.00 - 160,000.00 USD annually (base salary); 95,600.00 - 160,000.00 USD annually (base salary)
Tools
network, operating system, distributed computing environments, continuous integration, continuous delivery, object oriented language, VMware, Xen
Model-written summary · the original posting is authoritative