Amazon
Incident Management Engineer (Korean/English bilingual), Incident Detection and Response
$96K–$160K
Seattle, WA +2 · Full-time · Posted Aug 26, 2026
- Location
- Seattle, WA
Herndon, VA
Dallas, TX - Experience
- 3+ years of technical support experience as an alternative to a bachelor's degree in computer science or equivalent; no separate years requirement stated.
- Education
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
About the job
Provides incident response and account ownership for AWS customers, leading resolution and communication during critical workload disruptions.
What you'll do
- Lead customer-impacting incidents, escalations, and response calls; coordinate with customers and engineering teams.
- Monitor customer metrics and issues, manage communications, and own emerging problems through resolution.
- Improve operations through documentation, procedures, projects, troubleshooting, and peer mentoring.
What they ask for
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
- Experience in network and operating system support
- Experience in information security and compliance; knowledge of distributed computing environments
- Fluent speaking, writing, and reading in Korean
Nice to have
- Software development with an object-oriented language, database administration, or virtualization, orchestration, and cloud computing experience
- Continuous integration/continuous delivery experience; executive-level presentation and communication skills in English and Korean
Pay
95,600.00 - 160,000.00 USD annually (base salary); 95,600.00 - 160,000.00 USD annually (base salary); 95,600.00 - 160,000.00 USD annually (base salary)
Tools
AWS, Hypervisors, VMware, Xen
Model-written summary · the original posting is authoritative