Amazon
IT Support Associate II, Operations Technology Solution (OTS)
Fargo, ND · Full-time · Posted Sep 8, 2026
- Experience
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
About the job
Provides IT support across Amazon Operations facilities and nearby locations by maintaining equipment, resolving technical issues, and assisting operations customers.
What you'll do
- Allocate, maintain, and troubleshoot IT equipment in Operations facilities; handle support requests across the network.
- Support customers at multiple buildings and remotely, including traveling within the local or regional area.
- Assist in training new hires and continuously learn new technologies.
What they ask for
- Experience troubleshooting integrated and interdependent computer systems.
- Experience in a dynamic environment with a high degree of customer service.
- Ability to lift up to 49 pounds and meet the stated physical demands of shifts lasting up to 12 hours.
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
Nice to have
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
Pay
21.15 - 33.99 USD hourly (base salary)
Tools
Windows, Mac, Linux, CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), AWS
Model-written summary · the original posting is authoritative