Amazon
IT Support Associate II, Operations Technology Solution (OTS)
Cottage Grove, WI · Full-time · Posted Oct 28, 2026
- Experience
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
About the job
Provides IT support across Amazon Operations facilities, troubleshooting equipment and systems for local and remote customers.
What you'll do
- Allocate, maintain, and troubleshoot IT equipment in Operations facilities.
- Handle network support requests and procedures, and help train new hires.
- Support customers across multiple buildings and travel locally or regionally as needed.
What they ask for
- Experience in a dynamic, customer-service-focused environment.
- Experience troubleshooting integrated and interdependent computer systems.
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
- Ability to lift up to 49 pounds and perform the stated physical activities during shifts of up to 12 hours.
Nice to have
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
Pay
27.64 - 37.74 USD hourly (base salary)
Tools
Windows, Mac, Linux, CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), AWS
Model-written summary · the original posting is authoritative