Amazon
IT Support Associate II , Ops Tech Solutions (OTS)
Logan Township, NJ · Full-time · Posted Jul 30, 2026
- Experience
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
About the job
Provides IT support across Amazon Operations facilities in a defined area, troubleshooting equipment and systems for on-site and remote customers.
What you'll do
- Allocate, maintain, and troubleshoot IT equipment and handle network support requests.
- Support customers across multiple buildings and remotely; travel locally or regionally as needed.
- Assist with training new hires and continue learning new technologies.
What they ask for
- Experience troubleshooting integrated and interdependent computer systems.
- Ability to meet the stated physical requirements, including lifting up to 49 pounds and standing or walking for shifts up to 12 hours.
- Experience in a dynamic, customer-service-focused environment.
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
Nice to have
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
- Experience in a dynamic environment with a high degree of customer service.
Pay
23.50 - 37.74 USD hourly (starting pay)
Tools
Windows, Mac, Linux, CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), AWS
Model-written summary · the original posting is authoritative