Amazon
IT Support Associate II, Ops Tech Solutions (OTS)
Plainfield, IN · Full-time · Posted Oct 19, 2026
- Experience
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
About the job
Provides technical support for Amazon Operations facilities by troubleshooting and repairing IT equipment, supporting customers, and delivering local infrastructure projects.
What you'll do
- Allocate, maintain, and troubleshoot IT equipment; handle support requests across the network.
- Support customers across multiple buildings and remotely, and assist in training new hires.
- Lead or participate in local projects and managed change controls.
What they ask for
- Experience troubleshooting integrated and interdependent computer systems.
- Experience in a dynamic, customer-service-focused environment.
- Ability to lift up to 49 pounds; stand or walk for shifts up to 12 hours; and frequently push, pull, squat, bend, and reach.
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
Nice to have
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
Pay
27.64 - 37.74 USD hourly (base salary)
Tools
Windows, Mac, Linux, CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), AWS
Model-written summary · the original posting is authoritative