Amazon
IT Support Associate II, Ops Tech Solutions (OTS)
Kent, WA · Full-time · Posted Aug 26, 2026
- Experience
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
About the job
Provides IT support for Amazon Operations facilities by maintaining and troubleshooting equipment and resolving technical problems for onsite and remote customers.
What you'll do
- Allocate, maintain, and troubleshoot IT equipment; handle support requests and procedures across the network.
- Support customers across multiple buildings and remotely, and assist with training new hires.
- Continuously learn new technologies; meet physical requirements including lifting up to 49 pounds and standing or walking for shifts up to 12 hours.
What they ask for
- Experience troubleshooting integrated and interdependent computer systems.
- Experience in a dynamic environment with a high degree of customer service.
- Ability to lift up to 49 pounds, stand or walk for shifts up to 12 hours, and frequently push, pull, squat, bend, and reach.
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
Nice to have
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Pay
27.64 - 37.74 USD hourly (base salary)
Tools
Windows, Mac, Linux, CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), AWS
Model-written summary · the original posting is authoritative