Amazon
IT Support Associate II, Ops Tech Solutions (OTS)
Johnston, RI · Full-time · Posted Oct 22, 2026
- Experience
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
About the job
Supports technical operations across Amazon facilities in a defined area by maintaining equipment and resolving IT problems for on-site and remote customers.
What you'll do
- Allocate, maintain, and troubleshoot IT equipment; handle support requests and procedures across the network.
- Support customers across multiple buildings and remotely, and assist in training new hires.
- Travel locally or regionally to support customers; duties include physical work and shifts that may rotate based on business needs.
What they ask for
- Experience troubleshooting integrated and interdependent computer systems.
- Experience in a dynamic environment with a high degree of customer service.
- Ability to lift up to 49 pounds, stand and walk for shifts up to 12 hours, and frequently push, pull, squat, bend, and reach.
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
Nice to have
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
Pay
27.64 - 37.74 USD hourly (base salary)
Tools
Windows, Mac, Linux, CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), AWS
Model-written summary · the original posting is authoritative