Amazon
IT Support Associate II, Ops Tech Solutions (OTS)
Kansas City, KS · Full-time · Posted Aug 3, 2026
- Experience
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
About the job
Provides IT support across Amazon Operations facilities, troubleshooting equipment and systems for local, regional, and remote customers.
What you'll do
- Allocate, maintain, and troubleshoot IT equipment; handle support requests and procedures across the network.
- Support customers across multiple buildings and remotely, and assist in training new hires.
- Travel locally or regionally to support customers; duties include physical activity and lifting up to 49 pounds.
What they ask for
- Experience troubleshooting integrated and interdependent computer systems.
- Experience in a dynamic environment with a high degree of customer service.
- Ability to lift up to 49 pounds, stand and walk for shifts up to 12 hours, and frequently push, pull, squat, bend, and reach.
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
Nice to have
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
Pay
23.50 - 37.74 USD hourly (base salary)
Tools
Windows, Mac, Linux, CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), AWS
Model-written summary · the original posting is authoritative