Amazon
IT Support Associate II, Ops Tech Solutions (OTS)
Windsor, CT · Full-time · Posted Oct 12, 2026
- Experience
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
About the job
Provides IT support across Amazon Operations facilities, troubleshooting technical problems and supporting local and remote customers.
What you'll do
- Allocate, maintain, and troubleshoot IT equipment in Operations facilities; handle support requests and procedures across the network.
- Support customers across multiple buildings and remotely, and assist in training new hires.
- Travel locally or regionally; move up to 49 lbs and stand or walk for shifts up to 12 hours.
What they ask for
- Experience troubleshooting integrated and interdependent computer systems.
- Experience in a dynamic environment with a high degree of customer service.
- Ability to lift up to 49 pounds, stand or walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
Nice to have
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
Pay
27.64 - 37.74 USD hourly (starting pay)
Tools
Windows, Mac, Linux, CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), AWS
Model-written summary · the original posting is authoritative