Amazon
IT Support Associate II, Ops Tech Solutions (OTS), OTS
Kansas City, KS · Full-time · Posted Sep 18, 2026
- Experience
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
About the job
Provides IT support to Amazon Operations facilities by maintaining equipment, resolving technical issues, and supporting customers across a local or regional area.
What you'll do
- Allocate, maintain, and troubleshoot IT equipment in Operations facilities; handle support requests across the network.
- Support customers across multiple buildings and remotely, including travel within the local or regional area.
- Assist in training new hires and continuously learn new technologies.
What they ask for
- Experience working with computer systems and troubleshooting.
- Experience in a dynamic environment with a high degree of customer service.
- Ability to lift up to 49 pounds and meet the stated physical demands of shifts lasting up to 12 hours.
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
Nice to have
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Pay
27.64 - 37.74 USD hourly (starting pay)
Tools
Windows, Mac, Linux, CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), AWS
Model-written summary · the original posting is authoritative