Amazon
IT Support Associate II, OTS
Goodyear, AZ · Full-time · Posted Oct 28, 2026
- Experience
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
About the job
Provides IT support to Amazon Operations facilities and remote customers across a defined local or regional area.
What you'll do
- Allocate, maintain, and troubleshoot IT equipment in Operations facilities; handle network support requests and procedures.
- Support customers across multiple buildings and remotely, including traveling within the local or regional area.
- Assist in training new hires and continuously learn new technologies.
What they ask for
- Experience troubleshooting integrated and interdependent computer systems.
- Experience in a dynamic environment with a high degree of customer service.
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
- Able to lift up to 49 pounds and meet the stated physical demands of shifts lasting up to 12 hours.
Nice to have
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
Pay
27.64 - 37.74 USD hourly (starting pay)
Tools
Windows, Mac, Linux, CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), AWS
Model-written summary · the original posting is authoritative