Amazon
IT Support Associate II, OTS
Irving, TX · Full-time · Posted Oct 19, 2026
- Experience
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
About the job
Provides IT support across Amazon Operations facilities, troubleshooting technical issues and maintaining equipment for local and remote customers.
What you'll do
- Allocate, maintain, and troubleshoot IT equipment in Operations facilities; handle support requests across the network.
- Support customers across multiple buildings and remotely, including travel within the local or regional area.
- Assist in training new hires and continuously learn new technologies.
What they ask for
- Experience troubleshooting integrated and interdependent computer systems.
- Experience in a dynamic environment with a high degree of customer service.
- Able to lift up to 49 pounds and meet the stated physical demands of shifts lasting up to 12 hours.
- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
Nice to have
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
Pay
27.64 - 37.74 USD hourly (starting pay)
Tools
Windows, Mac, Linux, CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), AWS
Model-written summary · the original posting is authoritative