Amazon
IT Support Engineer I
Seattle, WA · Full-time · Posted Oct 19, 2026
- Experience
- 1+ or 2+ years, depending on the listed area; see requirements.
- Education
- High school or equivalent diploma.
About the job
Provides on-site technical support to Amazon employees, resolving hardware, software, system, and network issues and helping maintain reliable IT operations.
What you'll do
- Diagnose and resolve technical issues, evaluate system logs, and provide on-call support for high-severity incidents.
- Triage and escalate outages, carry out change management, and manage IT asset inventories.
- Coordinate improvement projects with partner teams and vendors, and mentor or train team members.
What they ask for
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
- 2+ years of troubleshooting in a multi-user high availability environment; PC repair, troubleshooting, deployment and liquidation; networking; and corporate Windows, Mac or Linux operating systems support experience.
- 1+ years of IT client, server, and network service delivery experience; 2+ years of supporting and maintaining a corporate network environment experience.
- High school or equivalent diploma.
Nice to have
- Experience supporting video conference and teleconference equipment or audiovisual, video conferencing or event support.
- Bachelor's degree; ability to write simple scripts in an administrative language.
Pay
30.24 - 41.68 USD hourly (base salary)
Tools
Windows Server, AD, DFS, Print Services, SCCM, DNS, DHCP, TCP/IP
Model-written summary · the original posting is authoritative