Amazon
IT Support Engineer I, IT Support
Seattle, WA · Full-time · Posted Sep 22, 2026
- Experience
- Requirements include 1+ years in Windows Server technologies and IT service delivery, and 2+ years in several areas including high-availability troubleshooting, PC support, networking, and corporate operating system and network support. Preferred: 2+ years of computer networking experience; 1+ years of scripting language experience, or a Bachelor's degree in a listed or related field.
- Education
- High school or equivalent diploma.
About the job
Provides on-site IT support to Amazon employees, diagnosing and resolving hardware, software, network, and system issues while maintaining reliable IT services.
What you'll do
- Diagnose and resolve technical issues, assess system health, and provide on-call support for high-severity incidents.
- Triage and escalate outages, execute change management, and work with partner teams and vendors on improvement projects.
- Manage IT asset inventories and mentor or train peers and new team members.
What they ask for
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
- 2+ years of troubleshooting in a multi-user high availability environment experience; PC repair, troubleshooting, deployment and liquidation experience; networking experience; corporate network support experience; and corporate Windows, Mac or Linux Operating systems support experience.
- 1+ years of IT client, server, and network service delivery experience.
- High school or equivalent diploma.
Nice to have
- Experience supporting video conference and teleconference equipment; navigating a knowledge base and following Standard Operating Procedures (SOPs).
- 1+ years of scripting language experience, or Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field.
Pay
30.24 - 41.68 USD hourly (base salary)
Tools
Windows Server, AD, DFS, Print Services, SCCM, DNS, DHCP, SSL, TCP/IP
Model-written summary · the original posting is authoritative