Amazon
IT Support Engineer I, Ops Tech Solutions Delivery - Fixed
Fife, WA · Full-time · Posted Sep 28, 2026
- Experience
- Requirements include 1+ years in Windows Server technologies and IT service delivery, and 2+ years in several areas including troubleshooting, PC support, networking, and corporate operating-system and network support.
- Education
- High school or equivalent diploma.
About the job
Provides regional IT support by deploying and troubleshooting hardware, operating systems, applications, and network infrastructure across Amazon Operations sites.
What you'll do
- Troubleshoot networks, cabling, computer systems, and enterprise applications; maintain system availability during production hours.
- Support customers across multiple buildings and remotely, and manage local technical projects and operational improvements.
- Maintain or create IT procedures, identify root causes, and travel locally or regionally to support customers.
What they ask for
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
- 2+ years of troubleshooting in a multi-user high availability environment; PC repair, troubleshooting, deployment and liquidation; networking; corporate operating-system support; and corporate network maintenance experience.
- 1+ years of IT client, server, and network service delivery experience.
- High school or equivalent diploma.
Nice to have
- 2+ years of computer networking experience.
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
Pay
30.24 - 41.68 USD hourly (base salary)
Tools
Windows Server, AD, DFS, Print Services, SCCM, DNS, DHCP, TCP/IP
Model-written summary · the original posting is authoritative