Amazon
IT Support Engineer I, Ops Tech Solutions (OTS)
Stone Mountain, GA · Full-time · Posted Sep 8, 2026
- Experience
- Requirements range from 1+ to 2+ years across the specified areas; see requirements.
- Education
- High school or equivalent diploma.
About the job
Provides technical support for Amazon Operations by implementing solutions, maintaining IT infrastructure, and troubleshooting hardware, operating systems, applications, and network issues.
What you'll do
- Troubleshoot and maintain networking, data cabling, computing systems, and systems administration across varied environments.
- Keep infrastructure available during production hours; provide technical assistance and manage local projects.
- Maintain or create processes and identify root causes of operational issues and inefficiencies.
What they ask for
- 1+ years of Windows Server technologies (AD, DFS, Print Services, SCCM) experience.
- 2+ years of troubleshooting in a multi-user high availability environment and 2+ years of PC repair, troubleshooting, deployment and liquidation experience.
- 1+ years of IT client, server, and network service delivery experience; 2+ years of networking experience.
- 2+ years of corporate Windows, Mac or Linux OS support and corporate network maintenance experience; high school or equivalent diploma.
Nice to have
- 2+ years of computer networking experience.
- Experience supporting video conference and teleconference equipment.
Pay
30.24 - 41.68 USD hourly (base salary)
Tools
Windows Server, AD, DFS, Print Services, SCCM, DNS, DHCP, TCP/IP
Model-written summary · the original posting is authoritative