Amazon
IT Support Engineer I, Ops Tech Solutions (OTS)
Brooklyn, NY · Full-time · Posted Sep 30, 2026
- Experience
- Requirements span 1+ and 2+ years; see qualifications for each area.
- Education
- High school or equivalent diploma.
About the job
Provides IT infrastructure and end-user support for Amazon Operations, troubleshooting systems and networks, maintaining availability, and managing local technical projects.
What you'll do
- Troubleshoot and support networks, data cabling, computer systems, and software across varied environments.
- Maintain infrastructure availability and provide technical assistance to staff and management; identify root causes and process inefficiencies.
- Manage local technical projects and support customers across nearby buildings and remotely, including regional travel.
What they ask for
- At least 1 year of Windows Server technologies experience, including AD, DFS, Print Services, or SCCM.
- At least 2 years of troubleshooting in a multi-user high-availability environment and PC repair, troubleshooting, deployment, and liquidation experience.
- At least 1 year of IT client, server, and network service delivery experience; at least 2 years of networking experience.
- At least 2 years of corporate Windows, Mac, or Linux support and corporate network maintenance experience; high school or equivalent diploma.
Nice to have
- At least 2 years of computer networking experience.
- Experience supporting video conference and teleconference equipment.
Pay
33.26 - 45.86 USD hourly (base salary)
Tools
Windows Server, AD, DFS, Print Services, SCCM, DNS, DHCP, TCP/IP
Model-written summary · the original posting is authoritative