Amazon
IT Support Engineer I, Ops Tech Solutions (OTS)
Melville, NY · Full-time · Posted Oct 13, 2026
- Experience
- Requirements include 1+ years in specified Windows Server technologies and IT service delivery, and 2+ years in the listed troubleshooting, PC, networking, and corporate support areas.
- Education
- High school or equivalent diploma; bachelor's degree, or experience in one or more IT-related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management.
About the job
Provides IT support for Amazon Operations by implementing technical solutions, troubleshooting systems, and maintaining reliable infrastructure across local and remote buildings.
What you'll do
- Troubleshoot networks, cabling, computer systems, hardware, operating systems, and enterprise applications; keep infrastructure available during production hours.
- Provide technical assistance, manage local IT projects, and maintain or create policies and procedures.
- Identify operational root causes and inefficiencies; travel locally or regionally to support customers.
What they ask for
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
- 2+ years of troubleshooting in a multi-user high availability environment, PC repair/deployment/liquidation, networking, corporate operating-system support, and corporate network maintenance experience.
- 1+ years of IT client, server, and network service delivery experience.
- High school or equivalent diploma; bachelor's degree or experience in one or more IT-related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management.
Nice to have
- 2+ years of computer networking experience.
- Experience supporting video conference and teleconference equipment.
Pay
33.26 - 45.86 USD hourly (base salary)
Tools
Windows Server, AD, DFS, Print Services, SCCM, DNS, DHCP, TCP/IP
Model-written summary · the original posting is authoritative