Amazon
IT Support Engineer I, Ops Tech Solutions (OTS)
Kansas City, MO · Full-time · Posted Sep 29, 2026
- Experience
- Requirements include 1+ years in Windows Server technologies and IT service delivery, and 2+ years in troubleshooting, PC support, networking, operating systems support, and corporate network maintenance.
- Education
- High school or equivalent diploma.
About the job
Provides multi-site and remote IT support by implementing technical solutions, maintaining infrastructure availability, troubleshooting systems, and managing local technical projects.
What you'll do
- Troubleshoot networking, data cabling, computer hardware, operating systems, and enterprise applications across sites.
- Maintain infrastructure and computing availability during production hours; identify root causes and improve IT processes.
- Support customers across local and regional buildings, manage technical projects, and maintain IT procedures.
What they ask for
- 1+ years of Windows Server technologies, including AD, DFS, Print Services, or SCCM.
- 2+ years of troubleshooting in a multi-user high availability environment and 2+ years of PC repair, troubleshooting, deployment, and liquidation.
- 1+ years of IT client, server, and network service delivery; 2+ years of networking and corporate network support.
- 2+ years of corporate Windows, Mac, or Linux operating systems support; high school or equivalent diploma.
Nice to have
- 2+ years of computer networking experience.
- Experience supporting video conference and teleconference equipment.
Pay
30.24 - 41.68 USD hourly (base salary)
Tools
Windows Server, AD, DFS, Print Services, SCCM, DNS, DHCP, TCP/IP
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