Amazon
IT Support Engineer I, OpsTech Solutions (OTS)
Castleton, NY · Full-time · Posted Oct 22, 2026
- Experience
- Requirements range from 1+ to 2+ years, as specified for each skill area.
- Education
- High school or equivalent diploma.
About the job
Provides technical solutions and IT support for computer hardware, operating systems, and enterprise applications across Amazon Operations sites in a geographic area.
What you'll do
- Implement technical solutions and provide high-quality support across sites.
- Troubleshoot and resolve straightforward issues, including those without defined SOPs.
- Support IT infrastructure and services for Amazon Operations.
What they ask for
- 1+ years of Windows Server technologies, including AD, DFS, Print Services, and SCCM.
- 2+ years of troubleshooting in a multi-user high availability environment and 2+ years of PC repair, troubleshooting, deployment, and liquidation.
- 1+ years of IT client, server, and network service delivery; 2+ years of networking and corporate network support.
- 2+ years of corporate Windows, Mac, or Linux operating systems support; high school or equivalent diploma.
Nice to have
- 2+ years of computer networking experience.
- Experience supporting video conference and teleconference equipment.
Pay
30.24 - 41.68 USD hourly (base salary)
Tools
Windows Server, AD, DFS, Print Services, SCCM, DNS, DHCP, TCP/IP
Model-written summary · the original posting is authoritative