Amazon
IT Support Engineer I, OTS
Irvine, CA · Full-time · Posted Oct 28, 2026
- Experience
- Requirements specify 1+ or 2+ years across several listed areas; see requirements.
- Education
- High school or equivalent diploma.
About the job
Provides technical support across sites, maintaining and troubleshooting computer hardware, operating systems, enterprise applications, networks, and infrastructure for Amazon Operations.
What you'll do
- Troubleshoot and maintain networking, cabling, systems, and computing infrastructure to support production availability.
- Provide technical assistance, identify root causes and process inefficiencies, and manage local IT projects and procedures.
- Support customers across multiple buildings and remotely, including travel within the local or regional area.
What they ask for
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
- 2+ years of troubleshooting in a multi-user high availability environment experience; 2+ years of PC repair, troubleshooting, deployment and liquidation experience.
- 1+ years of IT client, server, and network service delivery experience; 2+ years of networking experience.
- 2+ years of corporate Windows, Mac or Linux operating systems support and corporate network maintenance experience; high school or equivalent diploma.
Nice to have
- 2+ years of computer networking experience.
- Experience supporting video conference and teleconference equipment.
Pay
30.24 - 41.68 USD hourly (base salary)
Tools
Windows Server, AD, DFS, Print Services, SCCM, DNS, DHCP, SSL, TCP/IP
Model-written summary · the original posting is authoritative