Amazon
IT Support Engineer I, OTS
Phoenix, AZ · Full-time · Posted Jun 3, 2026
- Experience
- Requirements include 1+ years in Windows Server technologies and IT client, server, and network service delivery; 2+ years in the other listed troubleshooting, PC support, networking, and operating-system support areas.
- Education
- High school or equivalent diploma
About the job
Provides IT infrastructure and technical support across multiple sites, troubleshooting systems and managing local technology projects.
What you'll do
- Troubleshoot networks, cabling, computers, operating systems, and enterprise applications.
- Maintain availability of infrastructure and computing systems during production hours; support local and remote customers.
- Manage local technical projects and identify root causes of operational issues and process inefficiencies.
What they ask for
- 1+ years of Windows Server technologies (AD, DFS, Print Services, SCCM).
- 2+ years troubleshooting in a multi-user high-availability environment; PC repair, troubleshooting, deployment, and liquidation; and corporate Windows, Mac, or Linux support.
- 1+ years of IT client, server, and network service delivery; 2+ years of networking and corporate network support.
- High school or equivalent diploma.
Nice to have
- 2+ years of computer networking experience.
- Experience supporting video conference and teleconference equipment.
Pay
25.00 - 41.00 USD hourly (base salary)
Tools
Windows Server, AD, DFS, Print Services, SCCM, DNS, DHCP, TCP/IP
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