Amazon
IT Support Engineer I, OTS Support
Caledonia, MI · Full-time · Posted Oct 12, 2026
- Experience
- Requirements range from 1+ to 2+ years, as specified for each area.
- Education
- High school or equivalent diploma.
About the job
Provides technical support for IT infrastructure and systems in Amazon Operations, including troubleshooting hardware, software, and networks and managing local technical projects.
What you'll do
- Troubleshoot network, cabling, hardware, operating systems, and enterprise applications; keep infrastructure available during production hours.
- Provide technical assistance, manage local projects, and maintain or create IT policies, procedures, and processes.
- Identify root causes of operational issues and process inefficiencies; role includes lifting up to 49 lbs, shifts up to 12 hours, and travel up to 25%.
What they ask for
- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience.
- 2+ years of troubleshooting in a multi-user high availability environment; PC repair, troubleshooting, deployment and liquidation; networking; corporate Windows, Mac or Linux support; and corporate network maintenance experience.
- 1+ years of IT client, server, and network service delivery experience.
- High school or equivalent diploma.
Nice to have
- 2+ years of computer networking experience.
- Experience supporting video conference and teleconference equipment.
Pay
30.24 - 41.68 USD hourly (base salary)
Tools
Windows Server, AD, DFS, Print Services, SCCM, DNS, DHCP, SSL, TCP/IP
Model-written summary · the original posting is authoritative