Amazon
IT Support Engineer II, Ops Tech Solutions (OTS)
$61K–$106K
Garner, NC · Full-time · Posted Aug 19, 2026
- Experience
- 4+ years for the listed IT systems, administration, troubleshooting, networking, and PC support experience; 3+ years of IT client, server, and network service delivery experience.
- Education
- High school or equivalent diploma; bachelor's degree in Computer Science, Information Technology, or a related field preferred.
About the job
Supports, implements, and improves IT solutions across multiple Amazon Operations sites, resolving escalated customer issues and leading regional projects.
What you'll do
- Troubleshoot complex IT problems, including those without SOPs, and serve as the first escalation point.
- Plan and coordinate CMs and CM templates, collaborate with teams or vendors on projects, and lead continuous improvement and work-quality audits.
- Automate manual tasks and support customers across multiple buildings, including through regional travel.
What they ask for
- High school or equivalent diploma.
- 4+ years of IT systems or relevant commercial production environment experience.
- 4+ years of experience in each of the following: Microsoft administration, Linux administration, or Cisco IOS (CLI); troubleshooting in a multi-user high availability environment; networking; and PC repair, troubleshooting, deployment, and liquidation.
- 3+ years of IT client, server, and network service delivery experience; current, valid Driver License.
Nice to have
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant certifications, such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), or AWS.
Pay
60,700.00 - 106,300.00 USD annually (base salary)
Tools
Microsoft, Linux, Cisco IOS (CLI), DNS, DHCP, SSL, TCP/IP, AWS
Model-written summary · the original posting is authoritative