Amazon
IT Support Engineer, Ring IT
$70K–$106K
Hawthorne, CA · Full-time · Posted Oct 27, 2026
- Experience
- 4+ years in each of technical support, corporate operating-system support, and PC repair/troubleshooting/deployment/liquidation.
- Education
- Bachelor's degree in IT, computer science or equivalent.
About the job
Provides on-site and remote IT support for Ring employees, managing site technology, resolving escalations, and improving support through automation.
What you'll do
- Support users, executives, devices, identity and access, collaboration tools, and conference-room AV; troubleshoot complex issues to root cause.
- Manage onboarding and offboarding, equipment imaging, deployment, shipping, tracking, returns, and asset records.
- Lead site projects, coordinate escalations, maintain support documentation, and automate recurring work using scripts and AI tools.
What they ask for
- 4+ years of technical support experience.
- 4+ years supporting Windows, Mac or Linux operating systems in a corporate setting.
- 4+ years of PC repair, troubleshooting, deployment and liquidation experience.
- Bachelor's degree in IT, computer science or equivalent; experience directly supporting senior executives (Vice President and C-level).
Nice to have
- Experience supporting video conference and teleconference equipment; networking technology (TCP/IP, subnetting, DNS and DHCP).
- Scripting experience in one or more languages or experience using AI-assisted development tools.
Pay
70,400.00 - 106,300.00 USD annually (base salary)
Tools
Windows, Mac, Linux, Slack, Jira, Confluence, TestRail, Figma
AI focus
Use AI tools and scripts to automate repetitive support work and enable self-service.
Model-written summary · the original posting is authoritative