Amazon
IT Support Manager I, Ops Tech Solutions (OTS) World Wide Grocery Store Service Desk
$73K–$128K
AUSTIN, TX +1 · Manager · Full-time · Posted Sep 16, 2026
- Location
- AUSTIN, TX
Austin, TX - Experience
- 4+ years of professional or military experience is stated as an alternative to a bachelor's degree; no separate years of management experience are specified.
- Education
- Bachelor's degree or equivalent, or 4+ years of professional or military experience.
About the job
Leads weekend and evening Service Desk operations supporting Whole Foods Market, managing the team and escalations while ensuring store technology issues are resolved and service performance is maintained.
What you'll do
- Lead, coach, and schedule Service Desk associates during Thursday–Monday coverage, including evenings and weekends.
- Manage escalations and incident triage for store technology issues, coordinating resolution with relevant teams.
- Monitor service metrics, improve support processes, and provide shift reports and handoff communications.
What they ask for
- Experience leading technology teams as an information technology operations manager.
- Bachelor's degree or equivalent, or 4+ years of professional or military experience.
- Experience working with operations and business teams to communicate problem impacts and understand business requirements.
Nice to have
- Hands-on service desk experience and understanding of incident management, team coordination, and customer service fundamentals.
Pay
72,900.00 - 127,600.00 USD annually (base salary)
Model-written summary · the original posting is authoritative