Amazon
ITS Support Eng I (ONS)
Seattle, WA +1 · Full-time · Posted Aug 26, 2026
- Location
- Seattle, WA
Bellevue, WA - Experience
- 2+ years in networking, corporate operating-system support, and corporate network support; 1+ years in IT client, server, and network service delivery.
- Education
- High school or equivalent diploma.
About the job
Provides hands-on, on-site IT support to Amazon corporate employees, resolving hardware, software, network, and system issues and helping maintain reliable IT services.
What you'll do
- Diagnose and resolve technical issues, evaluate system logs, and provide on-call support for high-severity incidents.
- Triage and escalate system or network outages and carry out change management in a high-availability environment.
- Manage IT assets and collaborate on improvement projects, while mentoring and training team members.
What they ask for
- 2+ years of networking experience, such as DNS, DHCP, SSL, OSI Model, and TCP/IP.
- 2+ years supporting Windows, Mac or Linux operating systems in a corporate setting.
- 2+ years supporting and maintaining a corporate network environment.
- High school or equivalent diploma; 1+ years of IT client, server, and network service delivery experience.
Nice to have
- Experience supporting video conference and teleconference equipment.
- Experience with PC repair, troubleshooting, deployment and liquidation; multi-user high availability environments; or Windows Server technologies (AD, DFS, Print Services, SCCM).
Pay
USA, WA, Bellevue: 30.24 - 41.68 USD hourly (base salary); USA, WA, Seattle: 30.24 - 41.68 USD hourly (base salary)
Tools
DNS, DHCP, SSL, OSI Model, TCP/IP, Windows, Mac, Linux
Model-written summary · the original posting is authoritative