Amazon
Knowledge Management Specialist, Amazon One Medical Customer Care
Tempe, AZ · Full-time · Posted Jul 15, 2026
- Experience
- At least 2 years in content management and development OR 1 year in a patient-centered role within a multi-state primary healthcare company.
About the job
Develops and maintains knowledge content and process documentation to support consistent, high-quality patient and colleague experiences across Amazon One Medical Customer Care operations.
What you'll do
- Create, organize, and continuously improve knowledge articles, process documentation, workflows, and operational resources.
- Partner with stakeholders and subject matter experts to identify knowledge gaps, improve content accuracy, and support process improvements.
- Maintain eGain content and monitor its effectiveness, adoption, and operational metrics, including KPIs and training compliance.
What they ask for
- Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint).
- At least 2 years of experience in content management and development OR 1 year of experience in a patient-centered role within a multi-state primary healthcare company.
- Experience creating, managing, and improving content, communications, and learning resources for customer- or patient-facing teams.
- Experience developing process workflows, standard operating procedures (SOPs), performance tracking mechanisms, and feedback loops.
Nice to have
- Experience with MAX Agent, Nice-InContact, G Suite, Electronic Health Record (EHR) systems, and knowledge management platforms.
- Healthcare experience, especially in patient-centered environments and partnering with clinical teams.
Pay
15.38 - 26.92 USD hourly (base salary)
Tools
Microsoft Office Suite, Excel, Word, SharePoint, PowerPoint, eGain, MAX Agent, Nice-InContact
Model-written summary · the original posting is authoritative