Amazon
Manager, SLS Performance Ops Quality & Training, Global SLS
$114K–$160K
Nashville, TN · Manager · Full-time · Posted May 12, 2026
- Experience
- 5+ years in team management, program or project management, cross-functional project delivery, and working cross-functionally with tech and non-tech teams.
- Education
- Bachelor's degree
About the job
Leads a global quality assurance and training program for DSP Performance Operations, scales Scorecard updates and resources, and drives operational improvements using ML and AI automation.
What you'll do
- Lead and develop a team; own quality assurance, calibration, audits, KPIs, and corrective actions for Specialist event and case work.
- Scale Scorecard information, quality standards, training materials, and external-facing resources across partner teams and geographies.
- Identify and scale ML- and AI-driven operational improvements in partnership with technology teams.
What they ask for
- Bachelor's degree.
- 5+ years of team management experience.
- 5+ years of program or project management experience.
- Experience defining program requirements and using data and metrics to determine improvements; 5+ years of cross-functional project delivery and working with tech and non-tech teams.
Nice to have
- Experience managing, analyzing, and communicating results to senior leadership.
- Experience owning program strategy and end-to-end delivery.
Pay
114,500.00 - 160,000.00 USD annually (base salary)
Tools
ML, AI
AI focus
Optimize operations through ML and AI automation by identifying opportunities to reduce manual effort, improve accuracy, and increase efficiency; partner with technology teams to evaluate, pilot, and scale AI-driven solutions.
Model-written summary · the original posting is authoritative