Amazon
Membership Advisor, Amazon One Medical Customer Care
Tempe, AZ · Full-time · Posted Apr 1, 2026
- Experience
- At least 6 months of medical-environment sales experience OR at least 1 year of specified patient-centered administrative experience.
About the job
Supports current and prospective Amazon One Medical members by handling membership requests, explaining benefits and insurance, matching patients with providers, and resolving service issues.
What you'll do
- Manage high-volume inbound and outbound calls and guide patients on membership benefits.
- Help patients navigate insurance and connect with appropriate medical providers.
- Process membership requests and provide service recovery and resolutions.
What they ask for
- Work a flexible schedule, including weekends, nights, and holidays.
- At least 6 months of sales experience in a medical environment OR at least 1 year of in-depth back-end administrative experience in a patient-centered role within a multi-state primary healthcare company.
Nice to have
- Strong communication, problem-solving, multitasking, or de-escalation skills; experience in patient scheduling, registration, medical records, insurance verification, or claims processing.
- Experience with Nice-InContact, G Suite, or Electronic Health Record systems.
Pay
24.00 - 27.00 USD hourly (base salary)
Tools
Nice-InContact, G Suite, Electronic Health Record systems
Model-written summary · the original posting is authoritative