Amazon
NA DSP Perf Operations Specialist, NA DSP Performance Operations
Nashville, TN · Full-time · Posted Oct 9, 2026
About the job
Conducts high-judgment investigations and operational analysis for delivery service partner programs, while improving processes and supporting cross-functional execution.
What you'll do
- Investigates cases using standard procedures and Amazon tools, analyzes root causes, and escalates trends or risks.
- Manages process-improvement projects involving SOPs, training, and technology; monitors safety, quality, productivity, and customer expectations.
- Collaborates with stakeholders, communicates operational insights to leadership, and supports team members and delivery partners.
What they ask for
- Experience with Microsoft Office products and applications.
- Experience using Salesforce or other CRM tools.
- Experience demonstrating strong analytical skills, attention to detail, and effective communication abilities.
Nice to have
- Experience with written and verbal communication and presentation.
- Experience implementing process improvements and managing multiple assignments against deadlines.
Pay
16.82 - 28.07 USD hourly (base salary)
Tools
Microsoft Office, Salesforce
Model-written summary · the original posting is authoritative