Amazon
NA DSP Perf Operations Specialist, NA DSP Performance Operations
Nashville, TN · Full-time · Posted Oct 9, 2026
About the job
Investigates sensitive DSP performance cases, analyzes operational data, and leads process improvements to support delivery quality, safety, and customer experience.
What you'll do
- Conduct high-judgment investigations and data analysis, following case-handling SOPs and escalating trends.
- Manage process improvement projects involving SOPs, training, and technology implementation; present operational updates to leadership.
- Partner with cross-functional stakeholders to improve DSP and transporter safety, performance, and operational outcomes.
What they ask for
- Experience with Microsoft Office products and applications.
- Experience using Salesforce or other CRM tools.
- Experience demonstrating strong analytical skills, attention to detail, and effective communication abilities.
Nice to have
- Experience with written and verbal communication and presentations.
- Experience implementing process improvements and prioritizing multiple assignments while meeting deadlines.
Pay
16.82 - 28.07 USD hourly (base salary)
Tools
Microsoft Office, Salesforce
Model-written summary · the original posting is authoritative