Amazon
Network Support Engineering Manager, eero
$143K–$222K
Los Gatos, CA +2 · Manager · Full-time · Posted Sep 16, 2026
- Location
- Los Gatos, CA
San Francisco, CA
Boise, ID - Experience
- 6+ years of network engineering experience; 2+ years of people management experience. Also requires experience with technical communication and either prioritizing multiple assignments or working in a fast-paced, high-tech company.
- Education
- Bachelor’s degree in Computer Science, Computer Engineering, or a related technical discipline.
About the job
Leads eero’s global Network Support Engineering team, overseeing support operations, escalations, performance improvement, and pre-release hardware and software validation.
What you'll do
- Manage the global team’s scheduling, development, and technical support; handle executive, VIP, and fleet-level escalations and incidents.
- Improve team performance and resolve complex customer issues through trend monitoring, deep dives, and log analysis; advocate for customer experience with product and engineering teams.
- Lead strategic planning and reporting, and oversee technical staff validating pre-release prototypes.
What they ask for
- Bachelor’s degree in Computer Science, Computer Engineering, or a related technical discipline.
- 6+ years of network engineering experience and 2+ years of people management experience.
- Advanced knowledge of Wi-Fi and networking protocols.
- Experience communicating complex technical information clearly to executives and non-technical leaders; experience prioritizing multiple assignments or working in a fast-paced, high-tech company.
Nice to have
- Experience with process improvement, Kaizan, and Six Sigma, or creating process improvements with automation and analysis.
- Vendor-, client-, or customer-facing communication experience; proven track record of taking ownership and delivering results.
Pay
USD 164,300.00 - 222,200.00 annually (base salary); USD 164,300.00 - 222,200.00 annually (base salary); USD 142,800.00 - 193,200.00 annually (base salary)
Tools
Wi-Fi, networking protocols
Model-written summary · the original posting is authoritative