Amazon
Operations Manager, DSP DFI
$70K–$105K
Nashville, TN · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 5+ years in program management, business operations, or operational strategy, including leading cross-functional initiatives; preferred: 2+ years of team management experience.
About the job
Leads automation and operational performance initiatives for Amazon’s Delivery Feedback and Insights team, while managing specialists and driving scalable improvements across North America operations.
What you'll do
- Develop and execute a three-year automation roadmap using AI and self-service tools to reduce manual work.
- Lead data-driven operational programs, analyze performance metrics, and partner across teams to improve quality, productivity, and scalability.
- Manage and develop a team of specialists, provide operational guidance, and communicate program performance and recommendations to leadership.
What they ask for
- Experience using data to influence business decisions.
- Advanced knowledge of Microsoft Office products and applications, especially MS Excel and Word.
- Experience automating a complex process.
- 5+ years of experience in program management, business operations, or operational strategy, including leading cross-functional initiatives.
Nice to have
- 2+ years of team management experience.
Pay
69,700.00 - 105,000.00 USD annually (base salary)
Tools
Microsoft Office, MS Excel, Word, AI
AI focus
Develop and execute an automation strategy leveraging AI and self-service tools to build scalable solutions and eliminate manual processes.
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