Amazon
Partner Support Technical Program Manager, LEO Enterprise Customer Support
$149K–$201K
BELLEVUE, WA +1 · Manager · Full-time · Posted May 8, 2026
- Location
- BELLEVUE, WA
Bellevue, WA - Experience
- 5+ years of technical product or program management; preferred 5+ years in project management disciplines.
- Education
- Bachelor’s degree in engineering or computer science, or equivalent.
- Visa sponsorship
- Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
About the job
Owns the strategy, technical support infrastructure, and operational programs for Amazon Leo’s enterprise and telecom partners.
What you'll do
- Define partner support workflows, escalations, SLAs, quality standards, and scalable support architecture.
- Partner with Engineering and cross-functional teams on integrations, APIs, support tooling, and partner-aligned processes.
- Set support KPIs and governance, analyze support data, and develop customer operations roadmaps and business cases.
What they ask for
- 5+ years of technical product or program management experience.
- Experience managing cross-functional programs, building processes, and coordinating release schedules.
- Experience leading highly technical programs involving infrastructure, complex systems, or systems engineering.
- Bachelor’s degree in engineering or computer science, or equivalent; experience defining KPIs/SLAs for large-scale businesses and reporting to senior leadership.
Nice to have
- 5+ years of project management across scope, schedule, budget, quality, risk, and critical path.
- Experience in Telco, Cloud, or SAAS.
Pay
148,700.00 - 201,200.00 USD annually (base salary)
Tools
API
Model-written summary · the original posting is authoritative