Amazon
Performance Ops Specialist II, Delivery Feedback and Insights
Nashville, TN · Full-time · Posted Oct 19, 2026
- Experience
- 2+ years of corporate experience as an alternative to a bachelor's degree; no other years specified.
- Education
- Bachelor's degree, or 2+ years of corporate experience.
About the job
Conducts investigations and operational analysis for Amazon last-mile programs, helping improve delivery quality, safety, and processes affecting Delivery Service Partners and drivers.
What you'll do
- Conduct high-judgment case investigations using internal tools and established SOPs.
- Identify and escalate recurring issues, risks, and process gaps; develop scalable improvements with stakeholders.
- Present findings and recommendations to leadership and support cross-functional Last Mile programs.
What they ask for
- Experience with Microsoft Office tools such as Word, Excel, Outlook, and OneNote.
- Experience managing multiple assignments and deadlines, or experience in a fast-paced, high-tech company.
- Experience using Salesforce or another CRM tool.
- Bachelor's degree, or 2+ years of corporate experience.
Nice to have
- Experience in operations, risk, or fraud investigations.
- Strong analytical skills, attention to detail, and effective communication abilities.
Pay
16.82 - 28.07 USD hourly base salary
Tools
Microsoft Office, Word, Excel, Outlook, OneNote, Salesforce
Model-written summary · the original posting is authoritative