Amazon
Performance Ops Specialist II, Delivery Feedback and Insights
Nashville, TN · Full-time · Posted Sep 23, 2026
- Experience
- 1+ years of industry experience as an alternative to a bachelor’s degree; no separate years requirement stated.
- Education
- Bachelor’s degree, or 1+ years of industry experience.
About the job
Conducts high-judgment investigations and operational analysis for Amazon’s last-mile delivery programs, helping improve accountability, safety, and delivery quality.
What you'll do
- Investigate cases using internal tools and established SOPs, making timely and accurate decisions.
- Identify and escalate recurring issues, operational risks, and process gaps; contribute to scalable improvements.
- Present findings and recommendations to leadership and collaborate with Last Mile stakeholders to support programs.
What they ask for
- Experience with Microsoft Office tools such as Word, Excel, Outlook, and OneNote.
- Experience prioritizing multiple assignments while meeting deadlines, or experience in a fast-paced, high-tech company.
- Experience using Salesforce or another CRM tool.
- Bachelor’s degree, or 1+ years of industry experience.
Nice to have
- Experience in operations, risk, fraud investigations, or similar areas.
- Strong analytical skills, attention to detail, and effective communication abilities.
Pay
16.82 - 28.07 USD hourly (base salary)
Tools
Microsoft Office, Word, Excel, Outlook, OneNote, Salesforce
Model-written summary · the original posting is authoritative