Amazon
Performance Ops Specialist II, Delivery Feedback and Insights
Nashville, TN · Full-time · Posted Oct 21, 2026
- Experience
- 2+ years of full-time work experience as an alternative to a bachelor's degree or equivalent; no separate years requirement stated.
- Education
- Bachelor's degree or equivalent, or 2+ years of full-time work experience.
About the job
Conducts investigations and data-driven research to support last-mile delivery programs, inform decisions affecting DSPs and drivers, and improve operational processes.
What you'll do
- Conduct case investigations using internal tools and established SOPs.
- Identify and escalate recurring issues, risks, and operational gaps; present findings and recommendations to leadership.
- Partner across Last Mile teams to support programs and develop scalable process improvements.
What they ask for
- Experience with Microsoft Office tools such as Word, Excel, Outlook, and OneNote.
- Experience managing multiple assignments and deadlines, or experience in a fast-paced, high-tech company.
- Experience using Salesforce or another CRM tool.
- Bachelor's degree or equivalent, or 2+ years of full-time work experience.
Nice to have
- Experience in operations, risk, or fraud investigations.
- Strong analytical, detail-oriented, and communication skills; experience delivering projects on time in a fast-moving environment.
Pay
16.82 - 28.07 USD hourly (base salary)
Tools
Microsoft Office, Word, Excel, Outlook, OneNote, Salesforce
Model-written summary · the original posting is authoritative