Amazon
Principal Business Intelligence Engineer, Amazon Customer Service
$155K–$210K
Seattle, WA · Principal · Full-time · Posted Sep 15, 2026
- Experience
- 10+ years of business intelligence and analytics experience; preferred: 5+ years working with Data & AI related technologies.
- Education
- Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field; preferred: Master's degree in an advanced technical degree field.
About the job
Sets the technical vision and architecture for CXP’s analytics data ecosystem, creating trusted customer and journey data products that support BI, personalized service, and AI/ML systems.
What you'll do
- Architect and roadmap analytics data systems, pipelines, governance, and integrations for BI and AI/ML.
- Build customer profiles, journey models, and canonical metrics that support personalized service and reliable measurement.
- Lead cross-functional alignment, mentor BIEs, and communicate strategy to senior leadership.
What they ask for
- 10+ years of business intelligence and analytics experience.
- Experience building analytic or scientific data products or solutions, and developing measures, metrics, and reporting solutions.
- Experience coding in scripting languages such as Python, R, Matlab, or STATA.
- Experience in Redshift, or in Hive/Spark/Hbase/Yarn and any Bigdata architecture; bachelor's degree in a listed or related field.
Nice to have
- Master's degree in an advanced technical degree field; 5+ years working with Data & AI related technologies.
- Experience with data warehouse architectures, ETL/ELT, SQL, cross-functional influence, executive communication, or customer journey/customer experience domains.
Pay
155,100.00 - 209,800.00 USD annually (base salary)
Tools
Python, R, Matlab, STATA, Redshift, Hive, Spark, Hbase
AI focus
Designs integration patterns connecting BI data systems to GenAI and ML-powered automation, and builds data foundations for personalized support models.
Model-written summary · the original posting is authoritative