Amazon
Principal Customer Success Specialist - Business Outcomes, Customer Success Center of Excellence, AWS Specialist and Partner Organization
$183K–$284K
Seattle, WA +2 · Principal · Full-time · Posted Oct 13, 2026
- Location
- Seattle, WA
New York, NY
East Palo Alto, CA - Experience
- 10+ years in program management, technical program management, or business operations; preferred qualifications also cite 10+ years leading complex programs and 10+ years of technical program management.
- Education
- Bachelor's degree in Computer Science, Engineering, a related technical field or equivalent.
About the job
Leads cross-team programs and operating cadences for AWS Customer Success, improving adoption of customer success tools and initiatives, including Generative AI and Applied AI offerings.
What you'll do
- Manage cross-team initiatives and the CS COE program portfolio from intake through execution.
- Own business reviews and planning documents, synthesizing performance into decisions and tracking actions to completion.
- Build CSS feedback loops and drive adoption of enablement assets, tools, and flagship programs.
What they ask for
- Project management certification such as PMP, Scrum, or other Agile certification.
- Bachelor's degree in Computer Science, Engineering, a related technical field or equivalent.
- 10+ years of experience in program management, technical program management, or business operations in fast-paced, large-scale organizations.
- Technical fluency, executive-level writing, experience driving adoption metrics, and experience supporting or advising senior leaders.
Nice to have
- Experience with customer-facing technical teams in cloud computing or SaaS, or partnering with product or engineering teams on backlogs and rollout.
- Experience with annual planning, operational reviews, field feedback loops, or planning events and summits.
Pay
210,200.00 - 284,300.00 USD annually (base salary); 201,000.00 - 272,000.00 USD annually (base salary); 182,800.00 - 247,300.00 USD annually (base salary)
Tools
Generative AI, Applied AI, cloud computing, SaaS
AI focus
Drives adoption of AWS Generative AI and Applied AI products and supports the AI-First Organization portfolio of solutions.
Model-written summary · the original posting is authoritative