Principal Customer Success Specialist, Observability & Security, AWS Specialist and Partner Organization

What you'll do

• Own strategic enterprise customer engagements, advising executives and driving adoption, retention, expansion, and measurable business outcomes.
• Develop cross-domain adoption frameworks, playbooks, health metrics, and scaled enablement programs for observability and security.
• Coordinate with AWS product, sales, technical, and partner teams to address customer needs and influence service roadmaps.

What they ask for

• 10+ years in technical, customer-facing roles, with hands-on depth in observability, security, or both.
• 5+ years directly advising enterprise customers on cloud adoption, security posture, or observability strategy, with measurable outcomes.
• Experience designing and delivering enterprise-scale cloud adoption programs, including adoption plays, health scoring, and scaled enablement.
• Experience working cross-functionally and engaging CxO-level stakeholders to drive customer outcomes.

Nice to have

• AWS or similar cloud certification, or CISSP-ISSAP / CISSP-ISSEP.
• Experience spanning observability and security, including their convergence in enterprise environments.

Pay

210,200.00 - 284,300.00 USD annually (base salary); 210,200.00 - 284,300.00 USD annually (base salary); 182,800.00 - 247,300.00 USD annually (base salary)

Tools

AWS, AI, GenAI, ML, SIEM/SOAR, LLM, RAG

AI focus

Advises on observability and security for AI/ML and GenAI workloads, including AIOps, ML-powered anomaly detection, automated security remediation, threat modeling, model inference monitoring, prompt pipelines, RAG architectures, and AI data governance.