Amazon
Principal, Product Management - Technical, Customer Experience Improvement
$180K–$243K
Seattle, WA · Principal · Full-time · Posted Aug 7, 2026
- Education
- Bachelor's degree
About the job
Leads product strategy and execution for GenAI-enabled customer experience and defect-elimination products, using customer signals and metrics to drive improvements across Amazon teams.
What you'll do
- Own product lifecycle and roadmaps, from strategy and requirements through launch, adoption, and continuous improvement.
- Build a central repository of defect-elimination initiatives and coordinate with partner teams to address root causes and improve customer experience.
- Establish intake and measurement frameworks, track product impact, and mentor the team in product and technical practices.
What they ask for
- Bachelor's degree
- Experience owning or driving roadmap strategy and definition
- Experience with product feature delivery and tradeoffs
- Experience in technical product management
Nice to have
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement
Pay
179,900.00 - 243,400.00 USD annually (base salary)
Tools
GenAI
AI focus
Leverage GenAI to identify where customer service interactions reflect gaps in Amazon products and services.
Model-written summary · the original posting is authoritative