Amazon
Principal Product Manager, Amazon Customer Service
$162K–$219K
Seattle, WA · Principal · Full-time · Posted Oct 31, 2026
- Experience
- 10+ years in product and program management; 5+ years in change management.
- Education
- Bachelor's degree.
About the job
Leads strategy and implementation for redesigning Amazon Customer Service’s physical buildings and workspaces to improve customer outcomes and associate experience.
What you'll do
- Partner across teams to formulate and implement strategic direction for the physical network.
- Design workspaces and building standards that support customer issue resolution and associate engagement.
- Develop change communications and strategic proposals, and present them to stakeholders and leaders.
What they ask for
- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement.
- Bachelor's degree.
- Experience owning or driving roadmap strategy and definition, end-to-end product delivery, and feature delivery and tradeoffs.
- 5+ years of change management experience.
Nice to have
- Experience owning technology products.
- Experience producing executive-level written materials and presenting to executive audiences.
Pay
USD 161,900.00 - 219,000.00 annually (base salary)
Model-written summary · the original posting is authoritative