Principal Product Manager, Tech, Amazon Connect

What you'll do

• Define product roadmaps, requirements, and user stories based on customer needs and team strategy.
• Prioritize customer and stakeholder needs against performance and scalability, and align internal teams and executives on product direction.
• Lead customer onboarding and partner on go-to-market strategy with Marketing and AWS professional services teams.

What they ask for

• 7+ years of experience working as a Technical Product Manager.
• 5+ years of technical experience, such as software development, network development, or IT.
• Experience delivering large-scale SaaS, PaaS or LaaS products across the full product lifecycle, from concept through GTM.

Nice to have

• Experience working directly with Engineers on product enhancements, or in project management methodologies, business analysis, or process improvement.
• 9+ years of product management experience shipping AI/ML-powered products or features at scale; familiarity with conversational AI, large language models, or speech/NLU systems.

Pay

199,200.00 - 269,500.00 USD annually (base salary); 181,100.00 - 245,000.00 USD annually (base salary)

Tools

Amazon Bedrock, Amazon Lex, Amazon Polly, Amazon Transcribe, SaaS, PaaS, LaaS

AI focus

Leads product capabilities for agentic and deterministic customer experiences, including conversational AI, speech, AI-powered self-service, and self-healing feedback loops.