Amazon
Principal Product Manager – Tech, Quality Of Service, Amazon Customer Service
$180K–$243K
Seattle, WA · Principal · Full-time · Posted Jul 29, 2026
- Experience
- 4+ years of technical product or program management experience
- Education
- Bachelor's degree
About the job
Defines and leads the long-term product vision and roadmap for Quality of Service, building customer service observability and measurement systems that enable continuous improvement across customer interactions.
What you'll do
- Lead product strategy, roadmap, and end-to-end execution across cross-functional teams.
- Set product success metrics and use analytics, experimentation, and data-driven mechanisms to improve outcomes.
- Translate business, operational, and technical needs into product narratives, prioritization frameworks, and execution plans.
What they ask for
- Bachelor's degree
- Experience owning or driving roadmap strategy and definition
- Experience with product feature delivery and tradeoffs
- Experience in technical product management
Nice to have
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement
Pay
179,900.00 - 243,400.00 USD annually (base salary)
Model-written summary · the original posting is authoritative