Amazon
Principal Product Manager - Technical, Amazon Customer Service
$180K–$243K
Seattle, WA · Principal · Full-time · Posted Oct 9, 2026
- Experience
- 7+ years of end to end product delivery experience.
- Education
- Bachelor's degree
About the job
Leads strategy and end-to-end delivery of large-scale AI products that improve Amazon’s customer service experience.
What you'll do
- Set product vision and roadmaps, and drive execution while remaining accountable for customer outcomes and reliability.
- Align engineering, science, design, and business partners on product direction and technical approaches.
- Identify opportunities for invention and mentor product leaders, including through hiring and career development.
What they ask for
- Bachelor's degree
- 7+ years of end to end product delivery experience
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
Nice to have
- Experience working directly with Engineers on product enhancements
- Experience leading engineering discussions around technology decisions and strategy related to a product
Pay
USD 179,900.00 - 243,400.00 annually (base salary)
Tools
Generative AI, Machine Learning, Natural Language Processing, Ontology, Agentic AI, Multi-Agent Architectures, Reinforcement Learning, Knowledge Graphs
AI focus
Owns AI product strategy and delivery, translating customer and business needs into scalable solutions involving Generative AI, machine learning, NLP, agentic AI, and related data intelligence capabilities.
Model-written summary · the original posting is authoritative