Amazon
Principal Product Manager Technical, External Services, Amazon Connect
$181K–$245K
Seattle, WA · Principal · Full-time · Posted Sep 30, 2026
- Experience
- 7+ years as a Technical Product Manager and 5+ years of technical experience; no alternatives stated.
About the job
Leads product strategy and roadmap for Amazon Connect communication services, shaping scalable real-time communications products and expanding their use across industries.
What you'll do
- Own multi-year product vision and strategy, and align engineering, design, and leadership around product direction.
- Drive cross-team prioritization, customer engagement, and decisions on product and technical investments.
- Establish planning and success-measurement frameworks and mentor Senior PMTs.
What they ask for
- 7+ years of experience working as a Technical Product Manager.
- 5+ years of technical experience in software development, network development, IT, or related fields.
- Experience delivering large-scale SaaS, PaaS or LaaS products with responsibility for the full product lifecycle, from concept through GTM.
Nice to have
- Experience communicating and delivering presentations to customers, stakeholders, and/or teammates.
Pay
181,100.00 - 245,000.00 USD annually (base salary)
Tools
Amazon Connect, SaaS, PaaS, LaaS, RTC
AI focus
Product strategy includes agentic voice foundations, multimodal communications, and AI-powered voice/video agents.
Model-written summary · the original posting is authoritative